Effective Date: Monday 3rd, 2025
Welcome to NNERB! NNERB is a comprehensive, web-based platform designed to streamline business operations for coaches, teachers, business owners, administrators, and employees. It integrates client management, program administration, billing, communication tools, and analytics into a single, user-friendly system. Additionally, NNERB provides a client-facing experience, allowing potential clients to search for programs, enroll, and pay securely online.
By accessing or using NNERB’s website, mobile applications, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please refrain from using the Service.
“Service”: The NNERB platform, including its website (nnerb.com), mobile applications, and all associated tools and features.
“User”: Any individual or entity using the Service, including Business Owners, Administrators, Employees, and Clients.
“Business Owner”: The primary account holder responsible for managing a business account on NNERB.
“Administrator”: A user authorized by the Business Owner to manage certain aspects of the business account.
“Employee”: A user who interacts with clients and programs but has limited administrative permissions.
“Client”: An individual who enrolls in programs or uses services offered through NNERB.
“We,” “Us,” “Our”: NNERB, the entity providing the Service.
To use the Service, you must:
Users must register and create an account to access advanced features of the Service. You agree to provide accurate, complete, and updated information during registration. Different user roles (Business Owner, Administrator, Employee, Client) have distinct permissions, and you must operate within the scope of your assigned role.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at support@nnerb.com if you suspect unauthorized access.
We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that harm the Service or other users.
The Service may be used only for lawful purposes consistent with these Terms.
You agree not to:
You retain ownership of all content you upload, such as program materials or messages. By uploading content, you grant NNERB a non-exclusive, worldwide license to use, display, and distribute it within the Service until you remove it or terminate your account.
Content must not:
We reserve the right to remove violating content and may suspend or terminate accounts of repeat offenders.
The Service, its design, and content (excluding user-generated content) are owned by NNERB and protected by intellectual property laws.
You retain ownership of your content but grant us a license as per the Content section.
NNERB’s name, logo, and marks are our trademarks and may not be used without written permission.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
Some features or programs require payment of fees or subscriptions. You are responsible for all applicable taxes and charges.
Payments are processed securely via integrated gateways (e.g., WiiPay Caribbean). Program fees are due at enrollment unless otherwise specified. Failed payments may result in suspended access until resolved.
Business Owners can generate invoices and receipts with automatic tax and discount calculations. Invoices can be previewed, downloaded, or emailed via the platform.
Refunds for fees paid by Clients for programs are at the discretion of the Business Owner offering the program. Fees paid by Business Owners to NNERB for the use of the Service are non-refundable.
To the fullest extent permitted by law, NNERB shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from:
You agree to indemnify NNERB against claims arising from your use of the Service, violation of these Terms, or your content.
These Terms are governed by the laws of Trinidad and Tobago, excluding conflict of law principles.
We may update these Terms. Material changes (e.g., to fees or obligations) will be notified 30 days in advance via email or platform announcement. Continued use after changes signifies acceptance.
For questions or support:
Business Owners can create and edit programs using NNERB’s tools. Programs are publicly searchable on nnerb.com unless marked private.
Clients can enroll in programs directly through the platform. Business Owners and Administrators can also manage enrollments manually.
If a program is full, clients may join a waitlist. Spots are allocated on a first-come, first-served basis unless otherwise specified. Waitlist status does not guarantee enrollment.
Enrolled clients receive access to personalized dashboards displaying program schedules, progress, attendance, and payment history.
The Service includes real-time messaging for one-on-one and group conversations. Users must not send spam, unsolicited promotions, or harmful content.
Business Owners and Administrators can post announcements and create discussion topics. All communications must adhere to the content standards.
We prioritize the security of your data with industry-standard measures, including encryption and secure servers. For details, see our Privacy Policy. NNERB complies with applicable data protection laws, including the Data Protection Act of Trinidad and Tobago.
The Service integrates with third-party tools (e.g., payment gateways, virtual meeting platforms). We are not liable for issues arising from these services. Review their terms and privacy policies before use.
Business Owners can access analytics on enrollment trends, revenue, and client metrics. You own the data in your reports but may not use it to harm the Service or other users.
Terminate your account anytime via account settings. Data will be retained for 30 days post-termination before deletion.
We may terminate your account for violating these Terms. Business Owners must settle outstanding financial obligations before termination.
Disputes will first be addressed through mediation. If unresolved, they will proceed to binding arbitration in Port of Spain, Trinidad and Tobago.