NNERB Terms of Use

Effective Date: Monday 3rd, 2025

Introduction

Welcome to NNERB! NNERB is a comprehensive, web-based platform designed to streamline business operations for coaches, teachers, business owners, administrators, and employees. It integrates client management, program administration, billing, communication tools, and analytics into a single, user-friendly system. Additionally, NNERB provides a client-facing experience, allowing potential clients to search for programs, enroll, and pay securely online.

By accessing or using NNERB’s website, mobile applications, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please refrain from using the Service.

Definitions

“Service”: The NNERB platform, including its website (nnerb.com), mobile applications, and all associated tools and features.
“User”: Any individual or entity using the Service, including Business Owners, Administrators, Employees, and Clients.
“Business Owner”: The primary account holder responsible for managing a business account on NNERB.
“Administrator”: A user authorized by the Business Owner to manage certain aspects of the business account.
“Employee”: A user who interacts with clients and programs but has limited administrative permissions.
“Client”: An individual who enrolls in programs or uses services offered through NNERB.
“We,” “Us,” “Our”: NNERB, the entity providing the Service.

Eligibility

To use the Service, you must:

User Registration and Account

Registration

Users must register and create an account to access advanced features of the Service. You agree to provide accurate, complete, and updated information during registration. Different user roles (Business Owner, Administrator, Employee, Client) have distinct permissions, and you must operate within the scope of your assigned role.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at support@nnerb.com if you suspect unauthorized access.

Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that harm the Service or other users.

Use of Service

Permitted Use

The Service may be used only for lawful purposes consistent with these Terms.

Prohibited Activities

You agree not to:

Content

User Content

You retain ownership of all content you upload, such as program materials or messages. By uploading content, you grant NNERB a non-exclusive, worldwide license to use, display, and distribute it within the Service until you remove it or terminate your account.

Content Standards

Content must not:

We reserve the right to remove violating content and may suspend or terminate accounts of repeat offenders.

Intellectual Property Rights

Ownership

The Service, its design, and content (excluding user-generated content) are owned by NNERB and protected by intellectual property laws.

User Content

You retain ownership of your content but grant us a license as per the Content section.

Trademarks

NNERB’s name, logo, and marks are our trademarks and may not be used without written permission.

Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

Payment and Refund Policy

Fees

Some features or programs require payment of fees or subscriptions. You are responsible for all applicable taxes and charges.

Payment Terms

Payments are processed securely via integrated gateways (e.g., WiiPay Caribbean). Program fees are due at enrollment unless otherwise specified. Failed payments may result in suspended access until resolved.

Invoicing

Business Owners can generate invoices and receipts with automatic tax and discount calculations. Invoices can be previewed, downloaded, or emailed via the platform.

Refunds

Refunds for fees paid by Clients for programs are at the discretion of the Business Owner offering the program. Fees paid by Business Owners to NNERB for the use of the Service are non-refundable.

Limitation of Liability

To the fullest extent permitted by law, NNERB shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from:

Indemnification

You agree to indemnify NNERB against claims arising from your use of the Service, violation of these Terms, or your content.

Governing Law

These Terms are governed by the laws of Trinidad and Tobago, excluding conflict of law principles.

Changes to Terms of Use

We may update these Terms. Material changes (e.g., to fees or obligations) will be notified 30 days in advance via email or platform announcement. Continued use after changes signifies acceptance.

Contact Us

For questions or support:

Program Administration and Client Management

Program Creation

Business Owners can create and edit programs using NNERB’s tools. Programs are publicly searchable on nnerb.com unless marked private.

Client Enrollment

Clients can enroll in programs directly through the platform. Business Owners and Administrators can also manage enrollments manually.

Waitlist Management

If a program is full, clients may join a waitlist. Spots are allocated on a first-come, first-served basis unless otherwise specified. Waitlist status does not guarantee enrollment.

Client Dashboards

Enrolled clients receive access to personalized dashboards displaying program schedules, progress, attendance, and payment history.

Communication Tools

Messaging System

The Service includes real-time messaging for one-on-one and group conversations. Users must not send spam, unsolicited promotions, or harmful content.

Discussion Boards and Announcements

Business Owners and Administrators can post announcements and create discussion topics. All communications must adhere to the content standards.

Data Privacy and Security

We prioritize the security of your data with industry-standard measures, including encryption and secure servers. For details, see our Privacy Policy. NNERB complies with applicable data protection laws, including the Data Protection Act of Trinidad and Tobago.

Third-Party Integrations

The Service integrates with third-party tools (e.g., payment gateways, virtual meeting platforms). We are not liable for issues arising from these services. Review their terms and privacy policies before use.

Analytics and Reporting

Business Owners can access analytics on enrollment trends, revenue, and client metrics. You own the data in your reports but may not use it to harm the Service or other users.

Termination

By You

Terminate your account anytime via account settings. Data will be retained for 30 days post-termination before deletion.

By NNERB

We may terminate your account for violating these Terms. Business Owners must settle outstanding financial obligations before termination.

Dispute Resolution

Disputes will first be addressed through mediation. If unresolved, they will proceed to binding arbitration in Port of Spain, Trinidad and Tobago.

× Intro About Services Pricing