Wave Swim School Transforms a Week of Admin Work into a Single Day with NNERB

Wave Swim School, a thriving institution teaching swimming to all ages, faced a growing operational bottleneck. Director Cardesha Lyons was spending a full week each month on invoicing alone, while manual attendance and payment tracking created a lack of transparency for parents. By adopting NNERB, the school reclaimed critical time, professionalized its client interactions, and built a foundation for future growth.

The Challenge: Drowning in Disconnected Tasks

For Wave Swim School, success brought complexity. Their core mission—teaching a vital life skill—was being overshadowed by a mountain of administrative work. The biggest headaches were clear: sending invoices, tracking attendance, and maintaining payment transparency with clients.

Their toolkit was a patchwork of disconnected applications. "We were using a generic invoice generator, paper for attendance, and our email inbox was the only record of client payments," explains Cardesha Lyons, the school's Director. This fragmented system led to significant inefficiencies and frustrating moments.

"Taking a week to send 100 invoices was a major problem. We also struggled to explain to parents that their child's progress is tied to attendance, and our paper system made that difficult to show. Plus, printing hundreds of certificates that were never collected was just a waste of money."

The Solution: A Unified Structure for Growth

Wave Swim School sought a solution that could bring order to the chaos. The features that initially caught their attention were NNERB's integrated attendance tracking, streamlined invoicing, and the promise of online certificates. The ability to manage a waitlist in one central place was also a key factor.

The biggest impact came from the platform's holistic nature. "Not one but having all the features creates a picture of structure that our clients appreciate," Cardesha notes. The school now directs all clients to register online, creating a central account for each family where they can track attendance, payments, and progress in one place.

The Results: From a Week of Work to a Single Day

By consolidating their operations onto NNERB, Wave Swim School achieved a dramatic improvement in efficiency. The platform's structure not only saved time but also enhanced the school's professional image in the eyes of their clients.

The most significant quantifiable result was the time saved on billing. "What would have taken a week takes one day now, so a lot," Cardesha states, representing an 80% reduction in time spent on invoicing. While the school already had strong payment compliance due to deadlines, NNERB eliminated the time-consuming process of creating and sending each invoice manually.

Furthermore, by moving to online certificates, the school completely eliminated the cost and waste associated with printing physical certificates that were often left uncollected. The client portal provides parents with direct access to their child's attendance and payment records, creating the transparency that was previously lacking and reducing the need for back-and-forth emails.