Splashing with Clashing runs multi-format swim instruction (including adults and youth programs) and needed a system that was intuitive, visually clear for families, and supported in their timezone. After dealing with support delays from an overseas platform, they moved to NNERB to centralize invoicing, receipts, schedules, and attendance. During rollout, some parents accustomed to the old invoicing style needed additional clarity, and the team has continued refining proration and parent-facing invoice readability.
Before NNERB, Splashing with Clashing faced two core problems: online payment workflows were not smooth for their operation, and support was not available when it mattered due to a major timezone gap. After moving to NNERB, some parents who were accustomed to the prior workflow needed clearer guidance around balances and credits during the transition.
"A lot of people couldn't understand what they owed... it wasn't clear to them which number was which."
Splashing with Clashing adopted NNERB to build a smoother workflow across program and term setup, invoicing and receipts, bank transfer uploads, scheduling, and attendance. This gave families and staff a more structured experience while still allowing flexibility in how sessions are managed.
Bank transfer uploads also became a practical bridge for payment proof so records stayed in one platform instead of scattered across chat threads.
"I do appreciate you guys being responsive... because we're on the same time zone. It's just easier."
While invoicing refinements like proration and readability were still being optimized during rollout, and some invoice confusion remained during the transition, Splashing with Clashing already saw meaningful gains in confidence and day-to-day execution.
They also saw fast product refinement cycles: feedback translated into actionable improvements quickly, helping the platform adapt to real swim program workflows.
"They do like this interface better... first glance it's easier on the eyes."
See how NNERB can help you simplify invoicing, scheduling, and attendance with responsive support aligned to your timezone.
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